Question 1

Do plans include usage?

Accepted Answer

No. Plans unlock features and limits; usage — calls, messages, and model tokens — is metered from one prepaid balance on every plan, Free included. Voice is $0.08 per minute and chat and messaging are metered by the tokens they use, so you only pay for the work your agents actually do.

Question 2

What's actually included in the $0.08 / minute rate?

Accepted Answer

Voice traffic on any channel (inbound, outbound, or transferred calls). This rate includes Omni-Memory (shared memory), ultra-low-latency Turkey-Optimized routing, and 365-day log/history management; there are no hidden infrastructure fees. Routines, chat, and messaging (SMS, WhatsApp, Telegram, Web Chat, email) are metered by usage — the model tokens your agent spends — from the same wallet.

Question 3

How is a "voice minute" counted for billing?

Accepted Answer

The successful connection duration, from answer to the moment the call ends, is rounded up to the nearest minute. Failed dials, dropped calls, and short voicemails intercepted by the operator are not billed. You only pay when a human actually has a real conversation with Vorden.

Question 4

Do you have a free pilot process to test the system?

Accepted Answer

Instead of long, exhausting "enterprise pilot" bureaucracy, we offer a fast and measurable way to test. For new, qualifying accounts, we grant a $5 starter credit (about 60 voice minutes) as a Trial Pack so you can instantly test the system in a production environment. When you request access, we personally walk through this initial configuration (onboarding) process with you.

Question 5

Which countries can you reach?

Accepted Answer

Vorden reliably routes voice traffic across more than 80 countries. For our customers in Turkey, we run a specialized Turkey-Optimized tier that outbounds via trusted local numbers instead of foreign ones flagged as spam, and that minimizes latency — all at no extra charge.

Question 6

For enterprise use, can I bring my own phone numbers?

Accepted Answer

Yes. Your numbers can either be ported directly into Vorden's infrastructure, or routed via the "Custom SIP Bridge" included with the Enterprise plan. You move to autonomy without changing the numbers your customers have trusted for years.

Question 7

What are your data residency (Data Sovereignty) options?

Accepted Answer

On the Free, Pro, and Max plans, all your data is hosted, by default, in isolation on European Union (EU) servers. On the Enterprise plan, a US region can be added. Conversations and system memory never leave the legal boundaries you choose.

Question 8

Do you offer annual discounts for high-volume usage?

Accepted Answer

Yes. Annual commitments on the Enterprise plan come with significant volume discounts and predictable, fixed invoicing. In addition, Pro and Max accounts can lock in lower per-unit pricing (volume pricing) once monthly minutes exceed a certain threshold. Simply get in touch for a quote tailored to your company.

Feature	Free	Pro	Max	Enterprise
Channels
Voice agents & phone numbers	Included	Included	Included	Included
WhatsApp, SMS, Telegram and e-mail channels	Not included	Included	Included	Included
Build
Build AI agents	Included	Included	Included	Included
Studio workflow builder	Included	Included	Included	Included
Integrations — CRM, calendar, sheets and tickets	Not included	Included	Included	Included
Advanced Studio blocks — code, tools and sub-flows	Not included	Included	Included	Included

Simple plans. One wallet for usage.

Free

Pro

Max

Enterprise

One wallet for every channel.

Every plan, side by side.

Pricing questions, straight answers.